Sorry to have been a bit chintzy with the free bloggy ice cream over the last couple of days; I was wrestling with the many-limbed monster that is technology – or at least that aspect of it involved in doing a version of “To Truckee’s Trail” for Amazon’s “Kindle” reader. It turned out that the PDF version that I have, which is the final print version was incompatible with what Amazon has established for their system.
Which was a bit of a facer, because it uploaded and converted and looked – if not perfectly OK, at least fairly OK – but some of the other information I had to load – about which I would never in the world goof up (you know, like my SSAN?) were kicked back as invalid. What the hey? Email to Amazon customer service, expressing bafflement and considerable annoyance. Received an email back, with an option for a phone call to a customer service rep, which was totally surprising. I mean – there’s an option for speaking to a real hoo-man at Amazon?
Well, there was, but the first person I talked to sounded like a cousin of Special Ed, who handed me on to a technician who was about as helpful as one of those terrifyingly crusty old senior technicians, back when I was not Sgt. Mom, but merely Baby Airman… with a completely baffling problem.
You remember – the exchange with the crusty old technician with enough stripes on his arm for a zebra farm, which went roughly like this:
Baby Airman: Umm… can you tell me how to perform this insurmountably complicated and obscure task about which I have not the slightest clue?
Crusty Old Senior Technician: It’s in the manual. (Which is, let me add, about the size of the LA phone book, and printed in eeensy weensy type)
Baby Airman: (quavering slightly) Yes, but I…
Crusty Old Senior Technician: (growling contemptuously) Didn’t you read the manual?
B.A.: Yes, but…
C.O.S.T: Well then, what are you asking me for? Go and read it again!
B.A.: (creeping away in silent despair, racking brains in a futile attempt to figure out task)
So the Crusty Old Senior Technician – Amazon version basically told me the file format was all wrong, contemptuously forwarded a page with a lot of links to discussion forums – none of which really addressed my problem, since I wasn’t really sure what it was, exactly, and I wound doing just as what usually happened back then: some slightly more knowledgeable tech whispering “Pssst! Try this!” and handing me a short and well-thumbed little cheat sheet which told me exactly what I had to know to perform that formerly insurmountably complicated and obscure task.
In this case, it was one of the other Independent Authors’ Guild writers who said, “Oh, just convert it from PDF to Word and upload it again.”
So, within another ten hours, assuming something else hasn’t thrown a spanner into the works ( translation: a monkey wrench into the gears) “To Truckee’s Trail” will be available for purchase by those who are keen on the latest hot technological gadget! Enjoy! And thanks to those of you who have purchased paperback copies in the last couple of months!
